View Issue Details

IDProjectCategoryView StatusLast Update
0000974GeoSetterUser Interfacepublic2012-08-05 20:49
ReporterBert Assigned Toheiko  
Status resolvedResolutionno change required 
Product Version3.4.16 beta 
Target VersionFixed in Version 
Summary0000974: Map Options greyed out
DescriptionIn the map window all options are greyed-out. Under the "Map" menu-tab only the choice "refresh" and "show errors" are not greyed out.
"Refresh shows the last map used but does not offer entry into search field.
Show Errors gives "Could not complete the operation due to error 80020101:..."
This error occurred in the middle of a Geosetter session which had no problems up to this point.
Tried so far: uninstall / re-install application, install earlier (3.3.60) version, - all to no avail. It seems there is a hidden profile file somewhere which the application reads - if only I knew where this can be found.
Additional InformationOS: Win 7/32
IE: V8
TagsNo tags attached.



2012-08-01 21:40

developer   ~0001818

the settings and some other data of GeoSetter is stored in the directory <AppData>\GeoSetter


2012-08-03 09:16

reporter   ~0001821

Thank you Heiko - I found the config.ini file under
C:\Users\My Name\AppData\Roaming\GeoSetter
I renamed it (thus creating a new *.ini file) but the problem persisted.
Now I have discovered that it must be a firewall issue - when connecting to the internet outside the corporate firewall everything works OK. Seems GeoSetter requires a port to be open which is closed in my work environment.


2012-08-04 21:25

developer   ~0001827

As far as I know GeoSetter is only using HTTP (normally port 80, with a proxy the port differs).


2012-08-05 19:39

reporter   ~0001829

my corporate firewall allows outgoing traffic on Port 80 (http) and 443 (https) but no incoming traffic. There is no Proxy. Anyhow, since the problem is fully reproducible (corparate intranet: no map function, other internet access: no problem) I think I will simple limit my GeoSesster use to outside the office.
Thank you for your help!

Issue History

Date Modified Username Field Change
2012-08-01 11:27 Bert New Issue
2012-08-01 21:40 heiko Note Added: 0001818
2012-08-03 09:16 Bert Note Added: 0001821
2012-08-04 21:25 heiko Note Added: 0001827
2012-08-05 19:39 Bert Note Added: 0001829
2012-08-05 20:49 heiko Status new => resolved
2012-08-05 20:49 heiko Resolution open => no change required
2012-08-05 20:49 heiko Assigned To => heiko