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IDProjectCategoryView StatusLast Update
0000513GeoSetterUser Interfacepublic2010-04-10 00:39
Reportertakeru Assigned ToFriedemann  
Status resolvedResolutionno change required 
Product Version3.3.10 release 
Target VersionFixed in Version 
Summary0000513: map function does not work for Win 7 x64?
DescriptionThe map pane went totally wrong for one of my PC, run by Win 7 x64 English.

The contents of the pane is simply a white page, all the tool bar buttons are grayed out, the search-box is also not available.

The favorite drop-down remains active, but it does nothing. Coodinates fields show figures.

Firstly I thought it was due to a product roll-up, so I tried to uninstall the application and roll back to the release it worked before (in January?), but it did not help.

I checked up the web application configurations.
The map file preference is likely okay:
The name service field was : , and changing it to , which was found in another installation on another PC run by Win7 x86, also did not help.

I found perfoming a right-click on a white page provided a context-menu of the Internet Explorer, and I could view a page code file. The file was named as gmap21.html, so that there is likely no problem on page code loading.

I am afraid the current web application code is incompatible with Win7 x64 possibly?

Additionally, for your information, option "Add GeoSetter to Explorer Context Menu" does not work for Win7 x64. Maybe better to disable the checkbox for x64 systems for the time being.
TagsNo tags attached.


related to 0000696 assignedFriedemann Can’t see and work with map page 


2010-03-15 14:13


geoSetter.png (202,591 bytes)
geoSetter.png (202,591 bytes)


2010-03-15 21:05

developer   ~0000999

Last edited: 2010-03-15 21:06

I'm also working with Win7 64 Bit and have no problems with the map. Therefore it's not generell Win7 64 Bit problem. I'm using the latest beta version.


2010-03-15 21:32

administrator   ~0001000

As Heiko already said, there's no general problem with Windows 7. I am using Windows 7 Professional 64 bit too without any problems.

Can you please open this link in your Internet Explorer (not Firefox!):
What do you see? A map?

Are you using perhaps a firewall which maybe blocks GeoSetter?
What about your security level in IE settings? Which level are you using?
Are you using a proxy server?


2010-03-16 01:09

reporter   ~0001001

No, it does not work somehow...

On the other hand, works for me.
(It also had some issues, though. Firstly, the application starts, but no images were loaded in the map pane. after a few reloading, an installation of GoogleEarth plugin was requested. Now, Google Map is working well.)

For a given URL, only a white page, and I can see the errors are reported on the page as :

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; Origami Experience 2.0)
Timestamp: Tue, 16 Mar 2010 00:06:34 UTC

Message: 'GControl' is undefined
Line: 42
Char: 1
Code: 0

Message: 'GIcon' is undefined
Line: 10
Char: 1
Code: 0

Message: Object expected
Line: 1174
Char: 3
Code: 0


2010-03-16 01:35

reporter   ~0001002

I am sorry, a slight correction.
Somehow, performance of Gmap is so poor for my network that most of the cases, map images could not be loaded.

There is no problem for any other web pages or web applications, like Bing map.

I have no web proxy, and rebooting the router also did not help.

Anyway, several reloading could have the original Gmap fully rendered, but never for the provided web page.

In the same network, my another PC run by win 7 x86 works fine.
A photo map was rendered for the machine with the given URL.

With Google Chrome, the original google Map and the given URL worked fine also for my x64 machine...


2010-03-16 13:34

reporter   ~0001003

Configuration reset function of IE8 was tried, but GeoSetter map pane still does not work, and the provided URL still provide only a white page and script errors. On the other hand, the original Google Map started providing acceptable response time and no functional degrading...

I hope you can find something from the script errors.

Thank you for your patient supports.


2010-03-16 20:27

administrator   ~0001005

As I understand, the URL will be shown also with error messages in your Internet Explorer, right? Then in my opinion there's something wrong in your IE configuration. I really don't know. I think it's not a problem of GeoSetter or a problem of the map file.


2010-03-17 01:06

reporter   ~0001015

Has anything changed?
The provided URL started partially working.
For most of the loading trials, it did not provide script errors, but show the control applet, markers, and violet triangles, while maps were not rendered (with appologies "We are sorry, but we don't have imagery at this zoom level for this region")

The GeoSetter map pane started being rendered. However, nothing happened when I perform [search] function. On the other hand, favorites worked.

I am afraid that my problem could be due to too long latency against Google Map...? Is there any possibility to extend the time out in GeoSetter?

Thank you for your patient supports.


2010-03-25 15:19

reporter   ~0001027

Thanks for your patient supports.

Finally I identified my issue is related to IPv4 and IPv6.

Issuing tracert command for, I found my x64 Win 7 PC always tries to use IPv6 address and fails, while my x86 Win 7 PC always prefer to opt an IPv4 address, though IPv6 address are listed above for nslookup query.

Disabling IPv6 on my x64 machine, GetSetter started working fine, as well as Google services.

I understand this is not an issue for GeoSetter, but probably for MS, Google, Belkin and/or my ISP.
However, since I have no problem on other web services than Google's, so if GeoSetter can support Bing or any other map service provider as an alternative option out of Google Map, then it would be highly appreciated.

tack så mycket

Issue History

Date Modified Username Field Change
2010-03-15 14:13 takeru New Issue
2010-03-15 14:13 takeru File Added: geoSetter.png
2010-03-15 21:05 heiko Note Added: 0000999
2010-03-15 21:06 heiko Note Edited: 0000999
2010-03-15 21:06 heiko Note Edited: 0000999
2010-03-15 21:25 Friedemann Status new => assigned
2010-03-15 21:25 Friedemann Assigned To => Friedemann
2010-03-15 21:32 Friedemann Note Added: 0001000
2010-03-16 01:09 takeru Note Added: 0001001
2010-03-16 01:35 takeru Note Added: 0001002
2010-03-16 13:34 takeru Note Added: 0001003
2010-03-16 20:27 Friedemann Note Added: 0001005
2010-03-17 01:06 takeru Note Added: 0001015
2010-03-25 15:19 takeru Note Added: 0001027
2010-04-10 00:39 Friedemann Status assigned => resolved
2010-04-10 00:39 Friedemann Resolution open => no change required
2010-12-13 22:22 Friedemann Relationship added related to 0000696